Promptly
Support
Stuck, found a bug, or have a billing question? We answer everything at support@trypromptly.app — include your account email so we can find you fast.
Common questions are covered in the FAQ. Billing and cancellation are self-serve in billing — no email needed to cancel. Forgot your password? Reset it.
Using Promptly
Promptly runs on Windows 10 and 11. Its shortcuts work from any app.
| Ctrl \ | Show or hide Promptly — works in any app |
|---|---|
| Ctrl Shift \ | Answer what’s on your screen |
| Ctrl Shift L | Listen to the call |
| Ctrl Shift Enter | Answer that — answers the question just asked |
| Ctrl Shift S | Snap a page for a multi-page question — Base and Pro |
| Hold Ctrl Win | Dictation — talk, let go, and the text types itself — Base and Pro |
| Ctrl Shift ↓ / ↑ | Teleprompter: skip ahead / go back |
| Ctrl + arrow keys | Move the window — after clicking Promptly |
| Esc | Close the open panel, then hide Promptly |
I hid Promptly. How do I get it back?
Press Ctrl \ — it works from any app. Or open Promptly from the Start menu.
What counts as a demo interview?
A demo interview starts the first time you use Promptly — a question, Screen or Listen — and lasts until you’ve been away for 2 hours, so one interview or call is one demo. Ask as many questions as you like inside it. Free includes three.
Can I try it without a call?
Yes. Play any video with people talking, press Listen (Ctrl Shift L), then Answer that (Ctrl Shift Enter) after someone asks a question. On Free, a practice run counts as one of your demo interviews.
“Answer that” says nothing was heard
Answer that answers what Promptly has heard, so start Listen first (Ctrl Shift L) and let the question finish. Then press Answer that.
It doesn’t hear the other person
Open Settings › General and, under Listening, choose Mic + system. Promptly then hears the call through your computer’s audio as well as your microphone.